​Online sales are subject to Legislative Decree no. 206 of 06-09-2005 art. 64/68 which provides for the possibility for the consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form) to exercise the right of withdrawal. This right consists in the customer's right to withdraw from the purchase contract, return the purchased good and request reimbursement of the price paid without any penalty and without indicating the reason WITHIN 14 DAYS pursuant to art. 57 of Legislative Decree. 206/2005 starting from the date of receipt of the products.
NOTE: It will not be possible to exercise the right of withdrawal for customized products made upon customer request.

 

To make use of this right it is necessary:
1) send an email within 10 days from the day of delivery of the material by the courier or forwarder to communicate the desire to withdraw.

2) wait for approval via e-mail with which the return document and the name of the courier who will collect the goods will be sent. The customer undertakes and undertakes to return the product(s) to the 'BOTTEGA DELL'OTTICO' no later than ten working days from the date of the approval issued by the BOTTEGA DELL'OTTICO to the address:

The optician's shop

C.so Matteotti 25

61045 Pergola (PU)

3) The products must be returned intact, unused, altered, stained, wet or damaged. The products must retain the disposable seal and the inside of the packaging, which constitutes an integral part of the goods; The products must be returned in their new packaging complete with all its parts, the packaging must be intact, not damaged, wet or otherwise altered;
Products must be returned in a single shipment. BOTTEGA DELL'OTTICO reserves the right not to accept products from the same order, returned and shipped at different times;

4) If all the required conditions are respected, and after the OPTICAL BOTTEGA has received the return and checked that all the requirements have been respected, an email confirming acceptance of the return will be sent. The refund will be made as quickly as possible, and in any case within 30 days from the date on which the OPTICAL BOTTEGA became aware of the exercise of the right of withdrawal, once it has been verified that the withdrawal took place in compliance with the conditions set out above. It is not possible to change the model of the product on which the right of withdrawal is claimed with another.
If the methods and terms for exercising the right of withdrawal are not respected, as specified in this paragraph 12, the right to reimbursement of the sums already paid cannot be claimed; however, it is possible to regain, at the customer's expense, the products in the state in which they were returned to the OPTICAL BOTTEGA. The refund of the sums, in case of exercise of the right of withdrawal, will be carried out by BOTTEGA DELL'OTTICO, in favor of the person who made the payment. The costs incurred for returning the products, none excluded, are the full responsibility of the customer.

5) We do not accept returns of goods on delivery.

6) The OPTICAL SHOP, after having checked that all the conditions mentioned above have been respected, that the state of the product(s) and packaging(s) complies with what was agreed upon, deducting the costs incurred for the return of the goods, will to credit the products at the price indicated on the invoice, within 30 days of receiving the goods. Based on the art. 5 paragraph 3 of the aforementioned Legislative Decree, the right of withdrawal cannot be exercised in the case of supply of tailor-made or clearly personalized goods.

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7) LA BOTTEGA DELL'OTTICI will carry out the refund using the same payment method chosen by the buyer during the purchase phase. in the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT, and BIC necessary to make the refund.

Please note: this right is reserved only for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes relating to any entrepreneurial or professional activity carried out and who purchase with a VAT number.